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We care about the privacy of the people who visit us, so we are very careful with the information that can directly identify a person. When you visit our website, the only personal data we keep is the IP address to prevent misuse of the website. In the contact, comment and reservation forms, and in the user registry, we save the information you provide us.
Of all the data, we only share the name of the reservation with other companies, which we share with the different platforms where we offer the rental (for example Airbnb) to be able to synchronize the reservation calendars and avoid duplicate reservations. Also the reservation confirmation emails with some of the data entered in the reservation form are sent to an email client that we access through the Gmail application (through IMAP).
We do not process or store any payment data, it is handled by PayPal or Stripe, the platforms we offer to make payments. We do not sell any of the data that you provide to large companies or use it for anything that deviates from the purpose for which it is provided to us. In addition, we do everything possible to protect the data we collect and to comply with GPDR regulations.
(And from here you have to get a little technical so that the subject requires it).
In this privacy policy we inform users about the personal data that this company collects on the website and how they are treated in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
The company “Cal Bellardino”, domiciled at C/ Enric Ventosa nº 4, (43372), La Bisbal de Falset, Tarragona, Spain, with NIF: 39883103E, contact telephone: +34 659 921 862 and email info@calbellardino.cat.
When you browse this website
Most of the data collected when you browse the website is not considered personal data. Even so, and in compliance with current legislation and in order to give the user the greatest possible transparency, we proceed to indicate what data is collected and why it is used.
We may save IP addresses and browser user agent strings to help detect spam on our forms. We also analyse how users use the website to be able to have an overview of the behaviour of users within the website for statistical purposes, to detect possible computer attacks and prevent the sending of spam.
When you use the contact form
The data you enter in the contact forms are sent to an email address at the hosting (hostinger.es), which we access with the Gmail email client, you can check their privacy policy here.
When using the links to contact through WhatsApp or Instagram, you must be taken into account that you are using their platforms and therefore their privacy and data protection policy, these platforms are independent of Cal Bellardino, which does not own them.
The data we collect is for the purpose of dealing with requests, suggestions, complaints and incidents transmitted through the contact form incorporated into the website. The data entered will not be used for any other purpose that is not requested by customers.
When you register on the website
The main purpose of this treatment is the management of registered users on our website. At the time of registration we save the data you provide us in our database, which is duly protected. Passwords are encrypted so that even we cannot know which password you are using.
Cal Bellardino ensures the confidentiality of the data provided and guarantees that, in no case, will it be transferred for any other use without the prior and express consent of our users. We will only ask for those data necessary for the provision of the required service (to identify yourself and access the platform) and it will only be used for this purpose.
Passwords are personal and non-transferable and the user is responsible for the use of their passwords and their communication to third parties.
When you make a reservation
When you make a reservation, we ask you for personal data, this data is used to formalize the reservation contract and identify the client and the characteristics and services they want. They can also be used to maintain contact with the customer.
The main purpose of the data processing is to maintain the contractual relationship with our clients, facilitate the processing of reservations, the conduct of statistical studies and contact with the client to offer the services that they contract. Also, where necessary, it can be used to detect and prevent fraud, and minimize the risk of its execution, based on the legitimate interest recognized by current regulations.
We do not process payment data internally, they are processed securely through Stripe (Stripe’s privacy policy) or PayPal (PayPal’s privacy policy), depending on the customer’s preference.
When you post a comment
When you post a comment, we ask for information such as name and email. The name and the content of the comment is displayed public on the web. Email is kept private in our database.
The purpose of the data that we request is the identification of the client, and the notification via email in case of receiving a response or any other interaction with the message. Before posting a comment read the terms and conditions.
Posted comments will be verified using an automated spam detection service.
The information sent through emails or the contact form is confidential. Cal Bellardino prohibits the publication of the information in the messages to third parties and their disclosure in forums, social networks and any website.
Apart from the purposes described in each of the previous sections, we can also use any of the data that we collect described above by:
• Comply with the legal obligations that are directly applicable to us and regulate our activity.
• To protect and exercise our rights or respond to claims of any kind.
Cal Bellardino ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use not mentioned in this document without the prior and express consent of our clients. We will only ask for those data necessary to provide the required service and they will only be used for this purpose.
The basis on which the treatment of personal data by the company is based is covered by:
The consent of the interested party to:
The refusal to provide your personal data implies the impossibility of treating your data for the aforementioned purposes.
Legitimate interest of the data controller:
Legal obligation applicable to the person responsible for the treatment:
In this case, the interested party can’t refuse the processing of personal data.
The personal data provided will be kept for the time necessary to fulfill the purposes for which they were initially collected.
Once the data is no longer necessary for the treatment in question, these will be kept duly blocked so that, when appropriate, it can be made available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor’s Office, in accordance with the term prescription of actions that may arise from the relationship with the client and/or the legally stipulated retention periods.
If you leave a comment, the comment and its metadata are retained indefinitely. This is to be able to automatically recognize and approve any follow-up comments instead of keeping them in the moderation queue.
The website does not make automated decisions or create profiles.
During the period of duration of the processing of your personal data, the company may transfer your data to the following recipients:
Data we collect on the website:
– Cal Bellardino (calbellardino.cat)
– Google (google.com) if you make a reservation or contact us, the emails are sent to an email that the administrator accesses using the Gmail client.
Payment information when you make a reservation:
– Stripe (stripe.com) if the customer chooses this payment gateway.
– PayPal (paypal.com) if the customer chooses it as a payment method.
These companies have their respective privacy policy and may transfer the data to other companies or organizations.
We can also transfer the data in case it is necessary to:
– Entities that provide search, discovery and fraud prevention services, as well as minimizie the risk of its commission, based on the legitimate interest recognized by current regulations.
– In the office of consumers and users in case of any claim.
And if they are required, they will only be transferred to:
– State Security Forces.
– Judges and Courts.
– In general, competent public authorities, when the person in charge has a legal obligation to provide personal data.
The data is stored on Hostinger.es with servers located in the US, Asia and Europe (UK).
The company carries out International Data Transfers that have an adequate level of protection and all the necessary guarantees according to data protection regulations so that Hostinger.es participates in the EU-US or Swiss-US Privacy Shield frameworks.
The user has the following rights:
Interested users may exercise their rights of access, rectification and deletion at any time and completely free of charge, as well as request that the processing of their personal data to be limited, oppose to it, request the portability of the data (provided that it is technically possible) or withdraw the consent given.
To do this, you can use the contact form on the web, send a message to info@calbellardino.cat or send a letter to: M. Goretti Vicente Perelló, C/ Enric Ventosa, 4 La Bisbal de Falset (43372) Tarragona, Spain. In any case, you must prove your identity in order to proceed, so during the communications you will be asked for some information.
In the event that you feel your rights are violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority, through its website: https://edpb.europa.eu/about-edpb/board/members_en.
The user guarantees that the data provided is true, accurate, complete and up-to-date; agreeing to inform of any change regarding the data that you provide, through the channels enabled for that purpose and indicated in this policy. The user will be responsible for any damage or loss, both direct and indirect, that may be caused as a result of the breach of this obligation.
In the event that the user provides data from third parties, he declares that he has the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the company from any responsibility derived from the lack of compliance with this obligation.
As we point out in the terms and conditions, our services are intended for users over 18 years of age. Minors under this age are not authorized to use our services and should not send us their personal data.
Through our website you can access the social networks Instagram and WhatsApp. These are platforms where the user can register and follow us for free. In these social networks, users can find out about our activities, opinions, access photos and videos or contact us. Users of these social networks should be aware that these sites are independent from the calbellardino.cat website, and the privacy policies to apply to these contents are those set by Facebook, Inc. (owner of Instagram and WhatsApp). Cal Bellardino is not the owner of the social networks.
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